Filing a complaint

If you wish to file a complaint, please contact the FOREX Bank branch you visited. In order to facilitate the processing of your complaint, please make certain you have all necessary documents at hand before contacting us. With documents we refer to e.g. the receipt pertaining to your complaint. Naturally we will help you even without proper documentation, but processing your case might take longer.

If you are dissatisfied with our decision

If you are dissatisfied with the decision of the FOREX Bank branch in question, you can either ask the FOREX Bank branch to forward your complaint to our Complaints Manager or you may do so yourself. We aim to process customer complaints in a fortnight. An unusually challenging case may take even longer to process, but we keep the customer informed of our progress in writing or orally.

Contact information


Address: FOREX Bank Ab, Filial i Finland, PL 1139, 00101 Helsinki

Consumer Advisory Service

If you need impartial information about how banks and financial institutions must handle customer complaints, please contact the Finnish Competition and Consumer Authority (FCCA).

Contact information

Mailing Address: FCCA, Box 5, 00531 Helsinki
Street Address: Lintulahdenkuja 2, 00530 Helsinki
Telephone: +358 29 505 3000, mon–fri klo 9.00­­­­–15.00.

The Consumer Authority’s website and customer service offer general information concerning customer complaints.

Consumer Disputes Board

Address: Hämeentie 3, PL 306, 00531 HELSINKI
Telephone: +358 29 566 5200     
Fax: +358 29 566 5249

Consumer Disputes Board has no general information service. Should you require general information please contact a consumer rights advisor. The Board deals with pending written complaints, only.

Court of law

You have the option of taking your complaint to a court of law. We recommend you then proceed with the assistance of a legal counsel and contact your insurance company for further information. In certain instances the home insurance’s legal protection insurance or other insurance may cover the cost of legal counsel.